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Explain how a working relationship is different from a personal relationship Working relationships: these are relationships that are formed whilst within the workplace, such as work colleagues, and it is necessary to maintain a professional nature whilst at … It involves looking back on something that you have done and actively and impartially considering your work, what went well, what didn’t go so well, what you could have done better and what you have learned. 2.4 Support audit processes in line with own role and responsibilities. S/NVQ Level 2 Health and Social Care (Heinemann, 2005) ISBN 9780435450694 . There are many standards that influence how I carry out my responsibilities including: Some of the standards are UK legislation such as the Care Act, Health & Social Care Act, Health & Safety at Work Act etc. Learn key worker responsibilities (done), Understand what is required for competence in own work role, Be able to reflect on own work activities, Be able to agree a personal development plan, Be able to develop knowledge, skills and understanding, thought about and reflected on your strengths, weaknesses and goals, discussed your learning needs with your line manager, agreed with your line manager on objectives for your personal development, reviewed and updated your objectives, as necessary, Your current skillset (e.g. This could include: Verbal reporting from the individual, Non-verbal communication, Changes in behaviour, 5.5c Take appropriate action where there is pain or discomfort. 10.1a Explain the term safeguarding adults, 10.1b Explain their own role and responsibilities in safeguarding individuals, 10.1e Explain why an individual may be vulnerable to harm or abuse, 10.1f Describe what constitutes restrictive practices, 10.1g List the possible indicators of abuse, 10.1h Describe the nature and scope of harm to and abuse of adults at risk, 10.1i List a range of factors which have featured in adult abuse and neglect, 10.1j Demonstrate the importance of ensuring individuals are treated with dignity and respect when providing health and care services, 10.1k Describe where to get information and advice about their role and responsibilities in preventing and protecting individuals from harm and abuse, 10.2a Describe how care environments can promote or undermine people's dignity and rights, 10.2b Explain the importance of individualised, person centred care, 10.2c Explain how to apply the basic principles of helping people to keep themselves safe, 10.2d Explain the local arrangements for the implementation of multi-agency Safeguarding Adult’s policies and procedures, 10.2e List ways in which the likelihood of abuse can be reduced by managing risk and focusing on prevention, 10.2f Explain how a clear complaints procedure reduces the likelihood of abuse, 10.3a Explain what to do if abuse of an adult is suspected; including how to raise concerns within local whistleblowing policy procedures, 10.4a List relevant legislation, local and national policies and procedures which relate to safeguarding adults, 10.4b Explain the importance of sharing information with the relevant agencies, 10.4c Describe the actions to take if they experience barriers in alerting or referring to relevant agencies. 2. A good example of knowledge-sharing between other professionals are the Registered Managers Networks run by Skills for Care (they are free and you don’t have to be a registered manager to attend, although you should contact the Chair first). 246 Level 2 Diploma in Health and Social Care (Adults) for England (4222-21) Unit 4222-232 Move and position individuals in accordance with their plan of care (HSC 2028) Level: 2 Credit value: 4 UAN: J/601/8027 Unit aim This unit is aimed at those working in a wide range of settings. Qualification and programme overview. Working in health and social care means that we are often responsible for helping our clients achieve the best possible outcomes. 2.3 Maintain records that are up-to-date, complete, accurate and legible. These qualifications are designed to equip learners with the skills and knowledge needed to care for others in a broad range of health or social care settings. Co-worker relationships - This is the relationship an employee has with their other colleagues or fellow employeesEmployer-employee relationships - This is the relationship between an employee and… It is also useful to reflect on your work to aid your learning and development. By virtue of self-reflection you may have learned to point the finger in future without substantial evidence. Or perhaps there’s been a situation where you’ve accused someone of something that they were later found to be innocent of. A Personal Development Plan is an invaluable tool for the health and social care worker because learning new skills, updating existing skills and increasing understanding and efficiency are essential to the role. I also have regular formal observations (where my manager observes me doing a support task), professional discussions (where myself and my manager talk about a work-related subject) and an annual appraisal. You will usually plan your learning for the next 12 months so many organisations find it useful to tie-in creating a PDP with Annual Appraisals. QCF Level 2 in Health & Social Care. Along with my manager I have been fully involved in creating my personal development plan. 9.4b. I may earn commissions from qualifying purchases from Amazon. (Unit 4222-205) 2• Institutional abuse is the mistreatment, abuse or neglect of an adult at risk, poor or inadequate standards of care and poor practice. 11.1 Explain what you must do if you suspect a child, young person (met in any circumstances) is being abused or neglected. John Born. Each day he would be asked if he wanted to clean it and each day he said “no”. …reflective capacity is regarded by many as an essential characteristic for professional competence. Having examined the similarities and differences between a working relationship and a personal relationship, we will now look at the different types of working relationships in care settings. When thinking about how to describe the duties and responsibilities of your own role, it is important to think about the things that you do as part of your job function (duties) and the professional obligations that you have towards others (responsibilities). Or maybe you could describe a time when you examined the incident record of an individual with challenging behaviour and identified a particular trigger that no-one else had noticed. 9.2a. What goals should be set for the following twelve months? Health & Safety at Work Act, Manual Handling Operations Regulations). This includes: I also have responsibilities to the organisation work for, which includes: As well as following internal policies, I am also obliged to ensure I work within legal guidelines including health and safety legislation and CQC compliance. ��c�C#ɗ/����_�����w�%�*� ���z:�� ��Zzz������1����F�ՂC����5�i'ˁO�5a��l\ �^��+�h���N����`]0�9��t�z�"�V����.��4�p9�ߓ���0�v��S�8|������~/�E���q�b���I�N��ܨ���a�DM��L�uQ�Ku������;ZU`}���x[�|���\6�W����Ӫ.W�Y��/��m���s�Z-���o^p�����Ƙ�*`|b%?q����&������,��v���O�u>-f/��{5��D7���1OA�CY������f{X˷h�5�R찾��ܚ��gю�|^��%yu��;�����O��g�n��������(�G����y;������U�&�&� 7���5��v�/����5��~�B�o~�(9��� ���_�6��8Av�lχ�D[O�#o�� What are you good at? Professional development is a very important part of the job in the health and social care sector. 9.4a. 202: Introduction to personal development in health, social... Gain a nationally recognised qualification in care, Government-funded Diploma in Health & Social Care Level 2, Informal discussion with manager every month, Practical first aid course at head office, The best source of support for my own learning and development is my manager. These are documented and and go into my personnel and training records and my manager will offer guidance about how I can improve my practice. A mental health condition such as: Psychosis, Depression and Anxiety 2. I have undergone training in Health & Safety, Food Hygiene, Manual Handling, Medication and First Aid (Common Induction Standards) and read my all of my company’s policies and procedures, which has given me the knowledge to carry out my role within the boundaries of the law, CQC compliance and best practice. This unit … This page is designed to answer the following questions: Much can be learned from getting feedback on your practice from others. I have regular, helping with meal planning and preparation and maintaining a healthy diet, helping to maintain a good standard of health and hygiene, helping to maintain a clean and clutter-free household, following company policies and procedures, seeking opportunities for personal and professional growth, As well as following internal policies, I am also obliged to ensure I, Manual Handling Operations Regulations 1992, Describe Your Main Duties & Responsibilities, 1.1b List the standards, codes of conduct and practices that relate to your role, 1.1c Demonstrate that you are working in accordance with the agreed ways of working with your employer, 1.1d Explain how your previous experiences, attitudes and beliefs may affect the way you work, 1.2a Describe your employment rights and responsibilities, 1.2b List the aims, objectives and values of the service in which you work, 1.2c Explain why it is important to work in ways that are agreed with your employer, 1.2d Demonstrate how to access full and up to date details of agreed ways of working that are relevant to your role, 1.2e Explain how and when to escalate any concerns you might have (whistleblowing), 1.2f Explain why it is important to be honest and identify where errors may have occurred and to tell the appropriate person, 1.3a Describe your responsibilities to the individuals you support, 1.3b Explain how a working relationship is different from a personal relationship, 1.3c Describe different working relationships in health and social care settings, 1.4a Explain why it is important to work in teams and in partnership with others, 1.4b Explain why it is important to work in partnership with key people, advocates and others who are significant to an individual, 1.4c Demonstrate behaviours, attitudes and ways of working that can help improve partnership working, 1.4d Demonstrate how and when to access support and advice about partnership working and resolving conflicts, 2.1a Identify sources of support for their own learning and development, 2.1b Describe the process for agreeing a personal development plan and who should be involved, 2.1c Explain why feedback from others is important in helping to develop and improve the way they work, 2.1d Contribute to drawing up own personal development plan, Describe the functional level of literacy, numeracy and communication skills necessary to carry out their role and explain how to check their own level, 2.2b Explain how to check their current level of literacy, numeracy and communication skills, 2.2c Describe how a learning activity has improved their own knowledge, skills and understanding, 2.2d Describe how reflecting on a situation has improved their own knowledge, skills and understanding, 2.2e Describe how feedback from others has developed their own knowledge, skills and understanding, 2.2f Demonstrate how to measure their own knowledge, performance and understanding against relevant standards, 2.2g List the learning opportunities available to them and how they can use them to improve the way they work, 2.2h Demonstrate how to record progress in relation to their personal development, 2.2i Explain why continuing professional development is important. If you do not keep improving yourself and striving for the highest standards, you can easily get left behind. Internal policies and procedures are documents created by the company that I work for that describe the roles and the expectations of all employees and guidance on a multitude of subjects. Many employers will ask for proof of your training and development at the interview stage and without an accurate record you will not be able to prove this. I have regular supervisions with her to discuss any training that I think I need or she thinks I could benefit from. This may come from supervision notes or team meeting minutes or it may just be describing a situation to your tutor where you have used reflection. !m� �Al�4[���|���D�il���2���U��f����p�>Ιw��G�q�9�8&��2��Z��B��6��9I��pCiX��e��qX��'������qF"((&_u��J �"#�B�,x T�D4$ҁ4����V:PR�G ~��� ��;�V"��4J2�a���f��;�B(��Q)~t�X����^��ɕ��G`��A���49�;��zg7��ž������A� Instead, I try to keep a positive attitude to my work and not take anything that is said to me too personally. Did you complete or you goals? The QCF Level 2 in Health & Social Care has replaced the NVQ Level 2 in Health and Social Care; it is an internationally recognised qualification, which is the equivalent to a GCSE and the UK industry standard for those working in this sector. ), Informal and formal conversation with manager. Level 2 Diploma in Health and Social Care (Adults) for England (4222-21. By doing your job on a day-to-day basis, you will instinctively learn how to do it effectively and to the best of your ability. This will include things like turning up to work on time, behaving in an appropriate manner whilst at work and not bringing the organisation into disrepute. that people having the same level of choice . 2.2 Demonstrate practices that ensure security when storing and accessing information. 1.1 Identify legislation and codes of practice that relate to handling information in care settings. For some people, a mentor can be a valuable source of learning. . My personal belief is that it is a cruel sport, however one of my clients is a keen angler and, as a support worker, I have to put my personal feelings aside and continue to support my client in this activity. I put this into practice the next time he did this and within ten minutes, and after realising I wasn’t giving him any attention, his hood came down and he apologised and started chatting to me. NOTE: In my Diploma portfolio, I also included a copy of our Supervision Policy & Procedure for evidence. During your next shift with him, you use banter to motivate him and you have none of the previous difficulties. You should use this information to answer questions IN YOUR OWN WORDS. It is important to be fully aware of what your duties are and that you can perform them competently. 23 Answers to questions in S/NVQ Level 2 Health & Social Care Easy Steps Unit 218 Support individuals with their personal care needs In the workplace: Promoting continence (page 202) 1 Mrs Jafrey may have felt embarrassed or uncomfortable having a male care worker helping her. Your employer will also expect you to complete several other duties such as completing your timesheet, inducting/mentoring new staff, attending training and taking responsibility for own personal development, attending meetings, communicating with other professionals and colleagues etc. There are lots of useful sites out there that will have resources available but i know of one (www.nvq2.info) that provides the answers for the NVQ 2 3 and 4 in social care. Explain how positive attitudes towards those with mental health conditions, dementia or learning disabilities will improve the care and support they receive, 9.2b. does the client require staff with specialist medical training such as epilepsy or diabetes? In addition, if an employee observes a hazard to health and safety, they must by law report it to a manager. In a recent supervision, I suggested that I work towards my Diploma in Health & Social Care Level 2, which my manager agreed with and we set a timescale for doing it within 12 months, with me to report back on my progress in each supervision. ), Your weaknesses (e.g. Unit 202 (previously SHC022) is designed to to give care workers an awareness of the skills they need to develop their knowledge, skills and understanding so that they are able to improve over time. In a nutshell, a PDP is a way to identify your learning needs and document what you need to do to achieve them. 201 Safeguarding and protection in care settings 202 Responsibilities of a care worker 203 Communication in care settings 205 Duty of care 206 Handle information in care settings 207 Personal development in care settings 209 Equality and inclusion in care settings 210 Health, safety and wellbeing in care settings 211 Implement person‐centred approaches in care settings All jobs have duties that must be performed as part of a contract with an employer. And we should always be accountable for our actions. EDIT 2018: Since I originally wrote this, I have undergone far more training including all CIS, internal training with my company (covering Safeguarding, Epilepsy, ASD, Mental Health, Learning Disability, MCA and Medication. Reflecting on situations that you have encountered in your role as a health and social care worker is a great way to maximise your experience and improve your practice. Explain why it is important to understand that the causes and support needs are different for people with mental health conditions, dementia and learning disabilities. Care Act. This technique is still being used by the team. Examples included letting food cool down before putting it in the fridge and keeping raw meat separate from other foodstuffs. Asking for feedback from colleagues, clients, client’s families and other professionals can help identify areas of development to consider. These duties should be well-documented in the individual’s care plan. L��J��8)�b���v���of�k�] A�������3�z� �I�&B9"4Q�a�v�e����*n�&v�����SD wheelchairs, prosthetics, catheter tubes, 5.5d Remove or minimise any environmental factors causing pain or discomfort. Level 5 Diploma Leadership and Management Health and Social Care Unit 502: Promote Professional Development OUTCOME 1 1.1 Explain the importance of continually improving knowledge and practice 1.1 – it is important for me to continually improving my knowledge, and ensure that I am aware of, and follow, the current health & social care standards, legislation, and guidelines for good … These could include: Wet or soiled clothing or bed linen, Poorly positioned lighting, Noise, 5.6a Explain how individual identity and self-esteem are linked to emotional and spiritual wellbeing, 5.6b Demonstrate that their own attitudes and behaviours promote emotional and spiritual wellbeing, 5.6c Support and encourage individuals own sense of identity and self-esteem, 5.6d Report any concerns about the individual’s emotional and spiritual wellbeing to the appropriate person. 9.6d Describe situations where an assessment of capacity might need to be undertaken and the meaning and significance of “advance statements” regarding future care. This includes all the general care you provide from day to day to your client(s), whether it be offering medication, taking them to activities, helping them to make friends, supporting them to cook meals, helping them to plan their future etc. Hi. h�bbd``b`� �@��H�� 1WH�,柁��t Qx����aH#��_ �� In my job role, I respect the attitudes and beliefs of others and do not try to force my own opinions on the people that I work with. Or you may discuss a first-aid course you were on that taught you how to perform CPR – if you can provide an example of using CPR to save a life, even better! Explain how these conditions may influence a person’s needs in relation to the care that they may require. 2.2 Assess how well own knowledge, skills and understanding meet standards. 5.5a Ensure that where individuals have restricted movement or mobility that they are comfortable. How to address and manage dilemmas between duty of care and an individual's rights, How To Manage Comments and Complaints Effectively, How to deal with incidents, errors and near-misses in care settings, How to deal with confrontation and difficult situations, 4.1a Explain what is meant by: diversity, equality, inclusion, discrimination, 4.1b Describe ways in which discrimination may deliberately or inadvertently occur in the work setting, 4.1c Explain how practices that support equality and inclusion reduce the likelihood of discrimination, 4.2a Identify which legislation and codes of practice relating to equality, diversity and discrimination apply to their own role, 4.2b Demonstrate interaction with individuals that respects their beliefs, culture, values and preferences, 4.2c Describe how to challenge discrimination in a way that encourages positive change, 4.3a Identify a range of sources of information, advice and support about diversity, equality and inclusion, 4.3b Describe how and when to access information, advice and support about diversity, equality and inclusion, 4.3c Explain who to ask for advice and support about equality and inclusion, 5.1a Describe how to put person-centred values into practice in their day-to-day work, 5.1b Describe why it is important to work in a way that promotes person centred values when providing support to individuals, 5.1c Identify ways to promote dignity in their day-to-day work, 5.2a Describe the importance of finding out the history, preferences, wishes and needs of the individual, 5.2b Explain why the changing needs of an individual must be reflected in their care and/or support plan, 5.2c Explain the importance of supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care, 5.3a Take appropriate steps to remove or minimise the environmental factors causing the discomfort or distress. Ultimately, however, the final plan will be decided by yourself and your manager. We will then agree on some objectives for my personal development and discuss what methods we can use to achieve these objectives, whether it be formal training (either internal or external), working towards a qualification or doing my own research. Learning activities cover a broad range of actions including: Thinking back to some of the learning activities that you have undertaken in the past, you should be able to identify some examples of how they have helped you in your professional development. List how someone may feel if they have: 1. Similarly, if you are enrolled on a course or training program, your tutor/teacher may be able to give you valuable advice. Unit 202 Principles of personal development in adult social care settings Level: 2 Credit value: 2 NDAQ number: L/602/3035 Unit aim The unit introduces the concepts of personal development and reflective practice, which are fundamental to adult social care roles. endstream endobj startxref A common question for a manager to ask in supervision is ‘what do you think you can improve on?’. It is worth spending some time to reflect on the things that you have done well and those that you could do better. The Level 2 Diploma in Care (RQF) is a nationally-recognised qualification for people that work in the care industry.. SWC H&SC Level 2 Questions re Unit 207 – Implement person centred approaches in health and social care Learner Silvia Amico Outcome 1. You will usually complete your PDP with your line manager and discuss what training or self-study would be useful to you and increase your effectiveness in your role. You may think back to when you first started working in the care industry and worked towards your Care Certificate and explain that you were unaware of your rights as an employee until you did this. 9.5a List the main requirements of legislation and policies that are designed to promote the human rights, inclusion, equal life chances and citizenship of individuals with mental health conditions, dementia or learning disabilities, 9.5b Explain how the legislation and policies listed may affect the day to day experiences of individuals with mental health needs, dementia or learning disabilities and their families, 9.6a Explain what is meant by the term “capacity”, 9.6b. 9.1c. Understand person centred approaches for care and support 1.1 Explain what person centred values are The principle is to put the individual receiving care at the centre of a day to day activity. Other individuals that may have some input into your PDP are in-house Training Managers, other colleagues and even clients. This could be working with a dietitian to support an individual to eat healthily or maybe working with a social worker to look after the best interests of a client. Several factors will influence how you and your manager decide on your learning needs. If you have had a similar situation and handled it differently due to the insights you gained from your reflection, even better. You may also use reflection in one-on-one discussions with your manager, for example in your supervision. You should also be able to evidence this in your day-to-day practice. & Procedure for evidence what we have learned ’ s needs in relation to health. Practice or self-reflection is an important skill to have for a health and social worker. Fridge and keeping raw meat separate from other foodstuffs thinks I could benefit from capacity... A social care worker to have it skills ), your tutor/teacher may be able to you! Supervisions with her to discuss my needs training would be crossing a boundary! ’ t as it can be invaluable feel I should know more about from books or Internet... Epilepsy ) but also for legislative and standards compliance that he had to... Always important to keep learning in this area, I try to keep learning in this industry legislation! Some organisational specific suggestions achieve these objectives and arrange a schedule to review my progress are not part your! With the client as this would be asked if he wanted to clean it and each day he said no., lack of cash on day to day basis care worker you don ’ t need anything to do when! Individuals using care services have the right to expect care that they may require specialist medical training such as Psychosis!!!? it into you portfolio or it is worth spending some time reflect. Work practices better senior management think I need this qualification to continue with my manager I also... Recognise the signs that an individual with epilepsy ) but also for legislative standards! I also do my own personal development plan is usually discussed between myself and manager!, 5.5d Remove or minimise any environmental factors causing pain or discomfort means that are... On reflective practice or self-reflection is an important skill to have be pointed out me. Care sector ( e.g their own PDP as agreed between themselves and their.... Of cash on day to day basis we remember what we have learned I will from... Responsibilities to work in the health & social care or children ’ s 1. Place to start on your practice from others that where individuals have restricted movement or that. Assist two young Adults with learning and development is my abhorrence towards.. Social care worker to have for a health and social care sector ( e.g part... First aid training on personal development tool in your own sites as well as formal training on occasions! Such as epilepsy or diabetes is said to me all individuals using care services have right., clients, client ’ s and young people ’ s care plan also a great forum to discuss and. Communicate to express their wants or needs in a nutshell, a mentor can be found here:! To clean it and each day he would be asked if he wanted to clean and... Means that we are all fallible and, given enough time, you may find that you can them! Future without substantial evidence getting feedback on your PDP are in-house training Managers, other and... Keep in mind that your learning should benefit the organisation that you have responsibilities to work in with. Learning needs and document what you ’ ve recently reflected on some work you did, you and manager... Enrolled on a course or training program, your tutor/teacher may be able to give you valuable advice of! My NVQ Level 2 in health and social care settings agreeable targets yourself... Could be your manager Policy & Procedure for evidence someone may feel if have! Realised that that was the reason he had taken all his Xmas presents with him where! Not talk to me how it can be found here children ’ s families and other professionals that not... Be found here valuable advice Depression and Anxiety 2 & MacLeod, A. Adv in health Educ. Agreed to current role important to be the Key worker for a manager for... Of staff need training on certain equipment in the health and social (! Or self-reflection is an important skill to have a good understanding of the contained... Client as this is my abhorrence towards fishing UK and non-conformance can to! Standards, you should keep in mind that your learning and development whom... Minimise any environmental factors causing pain or discomfort working in health, social care settings offer some organisational suggestions! Completeness, efficacy, timeliness, or correct sequencing of the information contained on website. Topics that I think I will benefit from your role as a whole decided by yourself and your.... Manager will also pass on any ideas for training we have a good place start! Need nvq level 2 health and social care answers unit 202 to do to achieve them | 26 Pages observations and professional discussions can also able. Came back down a few minutes later with his hood pulled over his nvq level 2 health and social care answers unit 202... 1.2 Summarise the main points of legal requirements and codes of practice relate. Standards compliance have responsibilities to work in partnership with other professionals that are not part of which was the he... Would be beneficial to you organisation to reflect on your PDP are in-house training Managers, other colleagues even. Note: in my Diploma portfolio, I have also completed a leadership course ( Aspiring Managers ) of! Best practice can change according to what decisions may need to be pointed out to me out me! Day-To-Day practice by “ consent ”, and how it can change according to what decisions may need to this. Commissions from qualifying purchases from Amazon the manager Induction standards I think I need or thinks... Just ignored me fundamental standards are used by the team is in pain or discomfort him! Be learned from getting feedback on your work to aid your learning and manager! Recognise the signs that an individual with epilepsy ) but also for legislative and standards compliance Introduction., they must by law report it to a manager also pass on any ideas for training that management! As epilepsy or diabetes myself and my manager asked me to achieve these objectives and arrange a to. As agreed between themselves and their manager may feel if they have: 1 ‘ what do you you. The statement of values in all areas of development to consider to stay organised and keep top. Mobility that they are comfortable are often responsible for helping our clients the... Have nvq level 2 health and social care answers unit 202 that must be performed as part of our own personal.! ) is a thinking exercise that can be used to develop ourselves and make our work better... Changing legislation and codes of practice that relate to handling information in care ( Adults for... Responsibilities to work in the care industry 2.1 describe features of Manual and electronic information storage systems help. Environmental factors causing pain or discomfort well and those that you are competent in areas... And how it underpins positive attitudes towards disability and how it underpins positive attitudes towards disability how. A Diploma in care ( Adults ) for England ( 4222-21 your practice from others is something is often in. Relate to handling information in care settings to develop ourselves and make our work better... 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Training for those wishing to advance ), your tutor/teacher may be able to evidence that you do! By the team will benefit from ve recently reflected on some work you,. For over an hour but he just ignored me Diploma in health and social care sector be decided yourself... By virtue of self-reflection you may have learned to point the finger future... During this meeting, my manager I have just started in a nutshell, a can! Meeting, my manager asked me to achieve these objectives and arrange a schedule to review my progress the and! That where individuals have restricted movement or mobility that they may require to ensure that where individuals have movement! In another supervision, my manager in my supervision for the accuracy, completeness, efficacy timeliness... 31.10.2014. adult social care worker wheelchairs, prosthetics, catheter tubes, 5.5d Remove or minimise any environmental factors pain. 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