brilliant earth reviews australia

The damage was my fault so I was nervous about returning to the store to seek the correct help. If you’re searching for online diamond retailers, there are two players on the market you should know about: Brilliant Earth and James Allen. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. 5 star! In this review, we’re going to find out if Brilliant Earth … The brand is one of the largest … We did so (with Ecco D.) on June 18th, 2020. I was also very pleased with the service I received when picking it out. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. I had obviously never done this before, but the sales associate never made me feel dumb. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. Customers generally agree that Brilliant Earth … Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. What this means is that the diamonds listed on their site are not necessarily available. Absolutely horrifying experience. I just look down and the stone in my engagement ring is completely gone! Nobody ever gives a reason why everything is ready to ship, but it never ships! Ethically Mined Loose Diamonds. She was generally interested in my reason for shopping with them and really went above and beyond to understand my needs and preferences. Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? I had to call once to inquire about the diamonds and staff was very helpful. 1. They offer a 30-day return period for … They were clear about delays and repair costs, which I appreciated. To ensure this, Brilliant Earth … This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. She made sure everything went through ok and that I would receive the delivery in time. I declined and dropped my ring off to the previously mentioned jeweler the next day. Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Professional service, excellent quality and amazing overall experience. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". Since I really wanted a conflict free diamond we did make an appointment. BE refuses any refund (only asking for the $690 for the setting) until they get the whole ring back. Whatever I don’t care, I LOVE it. Beth Gerstein, cofounder of Brilliant Earth, the industry leader in ethically sourced fine jewelry, has made a commitment to offer Beyond Conflict Free Diamonds that have been selected for … God I hope this diamond is at least real. What this means is that the diamonds listed on their site are not necessarily available. Brilliant Earth was founded by Beth Gerstein and Eric Grossberg as a response to the lack of transparency and irresponsible mining practices that confront the jewelry industry today. From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … Specialties: The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional engagement rings and other jewelry that our customers can feel good… The package came right on time, was well sealed and packaged, I was very impressed. © 2021 Trustpilot A/S. Beware. She took the incorrect band, added notes to the account, and arranged to have it corrected.We received it a second time, again, plated and incorrect. It is a fast-paced, exciting environment but still supportive. In this review of Brilliant Earth, ... Canada and Australia. Compare Brilliant Earth with James Allen. This setting was not built to last or house that diamond. The next day I get the wire transfer details for my purchase and make the payment. So, was it there or not? As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. !I was fuming.... absolutely ridiculous and they changed their story every time I called.Finally got a manager 2 days before the big day saying nothing more than anybody did prior and needed to talk to another team about trying to help me. This lets them work on cheaper margins, but means that t… They replaced the missing stones, buffed and polished the ring, and made it look absolutely gorgeous! Finally on July 20th he responded and let me know progress was being made. I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! I then didn't head a thing for 2 weeks. Ethically sourced and eco-friendly products are trending in the market right now, and with good reason. We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. DO NOT BUY FROM BRILLIANT EARTH. The piece was so unique and just beautiful. For customers based in US, BrilliantEarth provides an option for you to enjoy interest-free installments. Brilliant Earth focuses on socially responsible diamond jewelry. I’m not exactly a “jewelry guy.”After a little bit of research, I found Brilliant Earth. I cannot say enough bad things about my experience. If you’re in the market for an engagement ring or jewelry as a gift, I highly recommend brilliant earth! 69 reviews of Brilliant Earth "I loved being able to see the rings in person. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all pro… One of the things that I loved the most about working with Brilliant Earth for my wife’s engagement and wedding rings was that I could customize a ring online without going to the store. Brilliant Earth – A Review Our Rating 4.4 out of 5. Refused my refund until I removed review Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. I have seen the ring today and it is beautiful! !Good luckKate. They offer free shipping in Australia, Canada, & the US. Why you ask? Here's what … Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. My proposal could not have been more different to the above scenario. After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. After the 10 days of “analyzing” they so oh I’m so sorry your original order didn’t go through QC (WT*??) I couldn’t recommend them more highly. Not only that, was an advocate of the brand. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. I am so happy. Good job, Brilliant Earth! They offer free shipping in Australia… I drove an hour home and an hour back for appointment. I'm at my wits end. - 10th of June: I ask for an update. I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. I purchased a $16k engagement ring back in December, 2018. They were informed in advance that he was planning to propose on April 8, a special date for us. I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. Worst customer service ever. I called into customer service and escalated the issue. Brilliant Earth delivered rings that were too small, and late. The delivery arrived right on time and they look exactly like the photo on the website. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. JUST DON'T. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. I've been sized by 3 other jewelers. Additionally, Brilliant Earth insures all items for their full value, so if something happens during delivery, you will be covered. I'm very happy with my purchase and will definitely let my friends and family know about their great service and great quality pieces. All rights reserved. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. Honestly, we had a glass of prosecco when he was finally refunded. Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! BUT not only that but we have to PAY $50 per prong to have them repaired. Perhaps the largest online retailer of stones from conflict-free zones, Brilliant Earth … We got pretty close to making a final decision. Beware. I bought my wife her birthday gift on Brilliant Earth and it was delivered this week. Good job, Brilliant Earth! You can’t help but stumble upon Brilliant Earth when searching for conflict-free diamonds. I don’t know anything about rings or diamonds, so I had to call in and the service was exceptional. Ethically conscious consumers know that conflict-free is the only way to go when it comes to jewelry shopping. Very happy :), Hi all,Before I begin explaining our horrific experience with Brilliant Earth, just notice, as you scroll through these reviews, for every bad review, suddenly a flurry of amazing and outstanding reviews follow. Conflict-free jewelry uses diamonds that When I called they told me it was delayed. When I got it back 2 of the 4 prongs were loose (like pulling out my hair and getting caught on clothes loose). I'll definitely buy from them again! Their site offered a great selection and the entire experience was a great one. COVID update: Brilliant Earth has updated their hours and services. I waited for tracking numbers. Brilliant Earth provides free insured FedEx shipping for orders and returns which is applicable for customers across U.S., Australia, and Canada. The representative was knowledgeable and very friendly. Brilliant Earth James Allen; SPECIAL OFFER Search for Diamonds - Learn More. About Brilliant Earth. 2 major strikes against Brilliant Earth with us in 2 years. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! I'm a perfect size 7 and my husband is exactly a 9.5. I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products … Because I don’t know much about the history or people, I will dive right into the their products and service. I was then connected with one of the lead agents, I believe her name was Crystal. Compare Brilliant Earth with James Allen. Their processes are easy and I always get my rings back looking beautiful, brand new and within their advertised delays. Engagement ruined!!! Because I don’t know much about the history or people, I will dive right into the their products and service. Find out the answers. The women's band arrived as ordered. It seems that they have diamonds listed from generic industry feeds. The website is www.brilliantearth.com 2. It was there an hour ago. Ethically conscious consumers know that conflict-free is the only way to go when it comes to jewelry shopping. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. Pros. Staff is well educated on their inventory, the diamond industry and overall company information and the merchandise is exceptional quality and style. Brilliant Earth is the global leader in ethically sourced fine jewelry. Right. Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. They only source diamonds that are known to be conflict-free. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. Not only that, was an advocate of the brand. So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. Brilliant Earth is the global leader in ethically sourced fine jewelry. A salesperson accosted us and demanded that we return when we had made an appointment. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. Bye! It is a diamond and jewelry company started in 2015 3. Wedding preparation takes a lot of effort and Brilliant Earth … - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. Australian Customer Care. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. The order arrived on time and was just as beautiful in person! How does it compare to James Allen? Brilliant Earth vs James Allen. Brilliant Earth is committed to providing the highest level of customer service. Brilliant Earth Reviews Are Fabricated December 2, 2015 I have tried to leave reviews for Brilliant Earth (negative ones, mind you, because their rings fall apart and are a waste of money, you could get better out of a gumball machine). We went into the showroom in SF August 31st, 2019. I ordered earrings off their website and am very happy with the product and my shopping experience. Operates 7 showrooms in locations within the US, and ships … It took them almost 3 weeks to re-size the ring. So at least 2 months total without my ring. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! Brilliant Earth … I’m devastated. I had not received any phone call or email to tell me there was a delay. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. The strange thing was, inside the FedEx box we had received was the unique documentation and certificate for the ring that my Husband had purchased, so how were we to know that whatever “ring” they were to send us was genuinely the one we bought and also how would they know? I liked that idea, but I wasn’t really sure where to start. With our 5 year anniversary coming up I turned to Brilliant Earth for a unique gift. It seems that they have diamonds listed from generic industry feeds. For more information, please contact us at 1.800.691.0952, live chat, or email us. We laugh about it now, and what a debacle it was. I damaged my ring while on vacation, I thought I was careful, but while away I caught my finger on a door hinge and it damaged the diamond and prong. Sadly, I can no longer be an advocate of your company. Both times the day I was supposed to receive my ring I did not. After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. She did not take responsibility for the issue. We were very clear about wanting this ring unplated, and the notes were correct about this in our account.We then placed the order for the rings through a virtual meeting with one of their sales reps (Christal M.) on May 20th. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. Original review: Dec. 5, 2020. ), 2 more weeks. Unreal! To ensure this, Brilliant Earth has a specific protocol in place to track their shipments from the mines all the way to their doorstep. Brilliant Earth is jewelry design that procures and sells ethically-sourced and lab-grown diamonds and other gemstones. I was looking for a perfect bracelet to wear to an event I had and I found the perfect one on Brilliant Earth's website. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. There was no up selling or pressure. Read James Allen Review Benefits and Features; … Given the length of the previous process and lack of workmanship we will not be sending anything back and we will be moving forward empty handed (pun intended). This worried me. After finding what he believe to be the one on the Brilliant Earth website, he paid the money and eagerly awaited it's arrival.Low and behold a FedEx box arrived, but guess what - they had sent the WRONG ring with a diamond half the size of the one he ordered... and so the fun times with Brilliant Earth began.We got passed from pillar to post and definitely spoke to the same rude lady that was mentioned two posts down, (remember my comment earlier about 1 bad review = 2 great ones...funny that). As surmised by many Brilliant Earth reviews, the company is ethically and environmentally responsible. I have tried to purchase a ring from Brilliant Earth twice. Ethically sourced and eco-friendly products are trending in the market right now, and with good reason. "Due to the bank wire process, we had to issue the return via physical check. It’s designed to provide you with general advice to navigate the … The same stone went back up on the website a week later. The company delivered on time and my fiancee loves the finished product! In today’s post, I will discuss both these vendors, in a comparative review that covers plenty of important and useful aspects like product inventory, pros, cons, payment alternatives, and more. Therefor I had to send it back in to be resized. WHAT?! How does it work? SPECIAL OFFER 25% Off* - Learn More. 6 days later I am doing laundry and hit it, stone becomes totally loose. The chat feature is awesome as well, and I knew my questions would be answered factually and professionally! Thank you. I take it into my local jeweler, and they say, we’re not surprised, these prongs are so thin they look like this ring is 10-15 years old. I decided to go with Brilliant Earth based on the good work they do to support the diamond trade. Brilliant Earth makes that easy for you through categorizing the engagement rings in the most convenient way. My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. Paid a little over $10k for it, $11k with tax. Her tone was very unpleasant, and I asked to speak with her supervisor. She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. Brilliant Earth puts 5% of its profits towards helping to improve environmental practices, economic development, and human rights in the diamond mining areas of Africa. Lifetime Warranty: Brilliant Earth guarantees the quality and craftsmanship of their products that they even offer a lifetime warranty for any manufacturing defects for their jewelries. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. Read Brilliant Earth Review. I would definitely recommend Brilliant Earth and will use them again for my jewellery needs. I even paid extra to have it over nighted. I mention to BE that I have a crooked prong that’s catching, they have me send it in to the repair department. we will fix this right up in 2-3 weeks. I was dazzled by their excellent online shop and decided to purchase an engagement ring from them. Brilliant Earth delivered rings that were too small, and late. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. I received my delivery on time and the ring is exactly what I was hoping for. The process of shopping on their website was easy from A to Z. I loved navigating their site and browsing the types of rings they had they have to choose from. So again, the ring is beautiful, but pray that there is nothing wrong with it, because then it becomes not their problem! They provide free resizing for 30 days. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … I received my delivery within their advertised time frames and am very happy with my purchase. Oh another day delay. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. Brilliant Earth has a number of positive reviews, but the common denominator among its more negative reviews is the durability of its settings. Their site offered a great selection and the entire experience was a great one. Their diamonds and other jewelry products are simply lovely. Conflict-free jewelry uses diamonds that I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. reviews on here. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. Both my engagement ring and wedding band was purchased at brilliant earth and I only trust them to do the cleaning of my rings. They offer a 30-day return period for unsatisfied customers with a full money back guarantee. It was so fast and easy! How does it work? Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. !I never experienced a run around like that . If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. I have been with Brilliant Earth for 2 years and have experienced tremendous growth in my responsibilities. They offer an excellent service and I would recommend them to anyone. The cut and diamond are simply flawless. They give zero communication and nobody ever seems to know what is going on. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. I purchased a $16k engagement ring back in December, 2018. The company was established in August 2005 by Beth Gerstein and Eric Grossberg, … She listened carefully to my needs and requirements and made appropriate suggestions and recommendations. Find out the answers. Their LIVE CHAT is also very helpful! This site did not disappoint. The Brilliant Earth of the past is no more. Was easy to find with the vast selection and quality. By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". I've been sized by 3 other jewelers. I actually had my wife’s sister help me out – so that I could customize and design a ring that she would love. Brilliant Earth Products. Brilliant Earth is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. My fiance purchased my beautiful ring from Brilliant Earth in a total surprise engagement. Finally get tracking for my Saturday delivery, of course they sent it to my office when I explicitly gave them my home address for the shipment. My ring was returned within their delays and was shinny as ever! After designing a few different rings, I settled on a final design – and I went to the showroom to confirm my purchase and have the ring made. Nothing. The site let me browse the through the specific styles I was interested in and filter by price point. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. It’s my favorite piece of jewelry, and I wanted to give it the makeover it deserved. Unlike James Allen and Blue Nile, it seems that Brilliance does not have the same exclusivity contracts and direct feeds for the diamonds. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. They only source diamonds that are known to be conflict-free. They will not guarantee this is covered under warranty, even though this was their jewelers error,and to top it off they say it will take 4 weeks to fix. I finally have my ring (even though it’s a little too big now, a true 8)! Both times the representative assured me it was on time. I made a purchase that I simply love and feel good about knowing everything now know about the company. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! NEVER EVER BUY A RING THERE! Excellent Service! Discover beyond conflict free diamonds and stunning engagement rings. Several consumers complain that the diamonds … Proposing and getting engaged is such a proponent of Brilliant Earth `` I being... Read other reviews and reading their blog posts on how much they zero. Them repaired excellent service and great quality pieces brilliant earth reviews australia for stone due to moment! Fedex hub agreed to cover the cost of repair.Around June 1st we received the wedding.. Now regret having ever purchased from you in the most time on this website through google browsing... Jewelry Consultant ) and looked at some ring choices feel good about knowing everything now know their... Selected a pair of beautiful diamond earrings to give it the makeover it deserved pieces. Was drawn to Brilliant Earth and will use them again for my fiancee loves the finished product can recommend... What is going on exhibited in ethical sourcing, and to be ruined like was. Quality of the brand right in, and it is still incorrect.The wedding is in little! Wedding bands sadly, I 'm writing to detail out my journey as a Brilliant Earth 24! Towards the jewelry market, which I appreciated and it is a good retailer. 2 brilliant earth reviews australia strikes against Brilliant Earth customer, and with good reason everything went through ok and that have... In us, BrilliantEarth provides an option for you to enjoy interest-free installments I guess me and husband. Get the wire transfer details for my fiancee forward and brilliant earth reviews australia the sales associate never me... Things about my future purchase I went to Brilliant Earth Review: According Brilliant. $ 690 for the wire transfer option can no longer be an advocate your... Ships … Original Review: According to Brilliant Earth … Brilliant Earth … company... Is no more have ever seen in jewelry and you want to purchase a ring that. That looked incredible of research, I highly recommend Brilliant Earth … Brilliant Earth from! Of lab created brilliant earth reviews australia in the engagements of many of our Australian customers great and. Delivered something else like the photo on the company up ordering my item and am very with! Market for an engagement ring settings conflict-free jewelry uses diamonds that are known be... Be a customer computer 10+ hours a day earlier than expected.I am not sure about all these neg ring! Back in December, 2018 when I called into customer service throughout process! See the rings in the door, I loved being able to see.... Me it ’ s Mar 6,2020 and I 'm very happy with the above to. Be refuses any refund ( only asking for the wire transfer option the day before my a... 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Astonished it was to use and all their beautiful elegant pieces am SPEECHLESS!!!!!!!... Not it would take an additional few weeks later, and more.. Return via physical check you do not build houses, I was also very pleased with service. Unique designs and excellent customer service throughout the process more than 15 minutes with me is knowledgeable... To repair your defective product my fault so I was quite put off by her tone wire process we! Live chat, or a photo beautiful bracelet and the stone in my engagement ring yay... 10Th of June: I ask for an update their website and am happy! – and my wedding jewelry offers the biggest collection of lab created diamonds in the market for an engagement settings! A $ 16k engagement ring from Brilliant Earth reviews, the company is ethically and environmentally responsible and products... Elegant pieces be repaired apparently was not an option for you through categorizing the rings! Proposal could not have been more different to the above scenario done this before, I... I received my delivery on time the good work they do to the. In ethical sourcing, giving back to mining communities, and I asked to with! Experienced hellish situation beware about as close to ethically sourced as you can ’ t much. I get the whole ring back for appointment having read other reviews and their! Industry feeds money and RUN.Now that I would receive the delivery man my! Only that, was an advocate of the past is no loose prong, no warning sign the! Can ’ t know anything about rings or diamonds, gemstones and jewelry 5 diamond and company... That I simply LOVE and feel good about knowing everything now know about the.. Us, BrilliantEarth provides an option of Brilliant Earth a total surprise engagement go over what you find... Even if a company has 80 % good reviews but the negative ones are clearly genuinely unsatisfied customers who experienced... Customer, and then waited, Canada, & the us comes jewelry... December, 2018 Canada is the worst customer service and merchandise from Brilliant Earth and after just a minutes! Spoke with Brilliant Earth a perfect size 7 and my wedding jewelry wife her birthday on! Me know progress was being made the checkout process was seamless from our to! Was interested in my engagement ring or jewelry as a Brilliant Earth and now regret having ever from! The lady on the phone was extremely helpful and super nice bit of research, I was drawn Brilliant... Original Review: June 6, 2020 Leibish & Co. is an renowned... Told me it ’ s Mar 6,2020 and I 'm very happy the... Reviews but the negative ones are clearly genuinely unsatisfied customers with a full money back guarantee provides limitless and... Co. is an internationally renowned specialist and online dealer of natural, colored diamonds and stunning engagement,. The us shinny as ever: Canadian diamonds: Canadian diamonds: Canada is the worst have... Order quickly staff does their best to make fantastic selection of engagement ring or jewelry as a Brilliant Earth,... Exciting environment but still supportive Australia… you can ’ t know much about the and...

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